همه چیز درباره ی Xbox Live

نوشته شده توسط w.rooney:
بابت راهنمایی شما متشکرم
اما مثل اینکه مشکل نمی خواد دست از سرم برداره
اکنت جدید ساختم از کشور آمریکا.اطلاعات محلی را هم وارد کردم اما حالا که کد redeem را وارد می کنم اینبار ارور 801613fb را میده که در ساپورت سایت ایکس باکس نوشته باید 24 ساعت صبر کنید بعد وارد کنید اگه نشد باید این کار را بکیند:
Status code: 801613fb: Wait 24 hours and try again. If the card does not work 24 hours after purchase, please take the card back to the retailer and ask them to activate it.

جالبه دو روزه سرکارم شدید :d
همه همین مشکلات را دارید؟
بیشتر...
پیرو این مشکل نامه ای به ساپورت سایت ایکس باکس زدم که جواب زیر را دادند:
Hello Valued Customer,

Thank you for contacting Microsoft online support for XBOX. I am Melissa and I will be helping you today with this issue.

As I understand it, you were having trouble redeeming your code.

I know how disappointing it is when you're experiencing this kind of issue.

You get an error message when you try to redeem a prepaid code on your Xbox 360 console.
THINGS TO TRY
Find the error message in the following table.
Error message ​
Cause and solution ​
Please enter a valid code.
The prepaid code you entered is incorrect. Try re-entering the code shown on your prepaid card. If you've correctly entered the code, contact Xbox Support by visiting the following website:
www.xbox.com/support/contact
This code has already been used. Please enter a code that has not been used.
The prepaid code that you're trying to use was already used by you or by another Xbox LIVE member and it cannot be reused. If you're trying to redeem a code for a content item again, check your download history to see if the item is already there. We will not provide token replacement for codes that have already been consumed.
This code cannot be redeemed under your current membership type.
Certain offers are valid only for Xbox LIVE Gold accounts (for example, promotional premium content) or are valid only for Xbox LIVE Silver accounts (for example, trial Xbox LIVE subscriptions).
This code wasn't activated by the retailer. Contact the store and have them activate the card.
Some prepaid cards must be activated by a retailer. Activation can take up to 24 hours. If the card does not work 24 hours after purchase, please take the card back to the retailer and ask them to activate it.
An error has occurred during the transaction. Please try again later.
A temporary error has occurred. Please try to redeem the prepaid code later.
Can't retrieve information from Xbox LIVE. Status code: 80153022
There's a problem with your prepaid code. To resolve this issue, please contact Xbox Support by visiting the following website:
www.xbox.com/support/contact
Can't retrieve information from Xbox LIVE. Status code: 8016a04b
The prepaid code you're trying to use doesn't match your account region. Some prepaid codes can only be used in select regions. Please confirm that your account region matches the region where the prepaid code was purchased.
Can't retrieve information from Xbox LIVE. Status code: 801613fb
Some prepaid cards must be activated by a retailer. Please take the card back to the retailer and ask them to activate it.
You can't buy this membership while your current Xbox LIVE Membership type remains active.
If you are trying to redeem a prepaid code for an Xbox LIVE Gold Membership on the Gold Family Pack account, the prepaid code cannot be used. To use the code, remove an existing Gold Membership from the Gold Family Pack subscription, use that account to redeem the code, wait seven days, and then add the member back into the Gold Family Pack.
You can't buy this membership while your current Xbox LIVE Membership type remains active.
If you are trying to redeem a prepaid code for an Xbox LIVE Gold Membership on the Gold Family Pack account, the prepaid code cannot be used. To use the code:
.
Remove an existing Gold Membership from the Gold Family Pack subscription
.
Sign in to that account and redeem the code
.
Wait seven days
.
Add the member back into the Gold Family Pack.

It is advisable that you buy all Xbox consoles, subscription codes and MS points within the same region.

Please be advised that Xbox consoles, subscription codes and MS points are region coded. Say for example, that if you buy these in the US, there is no assurance that it will work in other countries.

For US and Canada customers, you may call Xbox Customer Service at 1-800-469-9269 at your earliest convenience, and we'll be happy to help you. We are open everyday from 6am to 10pm US Pacific Time.

For international customers, please contact Xbox Customer Service in your local region. (To find the correct Customer Service number for your region first use this link http://support.xbox.com/en-US/pages/change-locale.aspx to select the appropriate country and then use the contact number found under the support menu). You may also choose to call international assistance (direct dial to the US) by dialing 425-635-7180.

If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number < 1147068649 > so we can expedite our service to you.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,
Melissa
Microsoft XBOX Support Services


می دونید منظورشون چیه؟
 
نوشته شده توسط w.rooney:
پیرو این مشکل نامه ای به ساپورت سایت ایکس باکس زدم که جواب زیر را دادند:
Hello Valued Customer,

Thank you for contacting Microsoft online support for XBOX. I am Melissa and I will be helping you today with this issue.

As I understand it, you were having trouble redeeming your code.

I know how disappointing it is when you're experiencing this kind of issue.

You get an error message when you try to redeem a prepaid code on your Xbox 360 console.
THINGS TO TRY
Find the error message in the following table.
Error message ​
Cause and solution ​
Please enter a valid code.
The prepaid code you entered is incorrect. Try re-entering the code shown on your prepaid card. If you've correctly entered the code, contact Xbox Support by visiting the following website:
www.xbox.com/support/contact
This code has already been used. Please enter a code that has not been used.
The prepaid code that you're trying to use was already used by you or by another Xbox LIVE member and it cannot be reused. If you're trying to redeem a code for a content item again, check your download history to see if the item is already there. We will not provide token replacement for codes that have already been consumed.
This code cannot be redeemed under your current membership type.
Certain offers are valid only for Xbox LIVE Gold accounts (for example, promotional premium content) or are valid only for Xbox LIVE Silver accounts (for example, trial Xbox LIVE subscriptions).
This code wasn't activated by the retailer. Contact the store and have them activate the card.
Some prepaid cards must be activated by a retailer. Activation can take up to 24 hours. If the card does not work 24 hours after purchase, please take the card back to the retailer and ask them to activate it.
An error has occurred during the transaction. Please try again later.
A temporary error has occurred. Please try to redeem the prepaid code later.
Can't retrieve information from Xbox LIVE. Status code: 80153022
There's a problem with your prepaid code. To resolve this issue, please contact Xbox Support by visiting the following website:
www.xbox.com/support/contact
Can't retrieve information from Xbox LIVE. Status code: 8016a04b
The prepaid code you're trying to use doesn't match your account region. Some prepaid codes can only be used in select regions. Please confirm that your account region matches the region where the prepaid code was purchased.
Can't retrieve information from Xbox LIVE. Status code: 801613fb
Some prepaid cards must be activated by a retailer. Please take the card back to the retailer and ask them to activate it.
You can't buy this membership while your current Xbox LIVE Membership type remains active.
If you are trying to redeem a prepaid code for an Xbox LIVE Gold Membership on the Gold Family Pack account, the prepaid code cannot be used. To use the code, remove an existing Gold Membership from the Gold Family Pack subscription, use that account to redeem the code, wait seven days, and then add the member back into the Gold Family Pack.
You can't buy this membership while your current Xbox LIVE Membership type remains active.
If you are trying to redeem a prepaid code for an Xbox LIVE Gold Membership on the Gold Family Pack account, the prepaid code cannot be used. To use the code:
.
Remove an existing Gold Membership from the Gold Family Pack subscription
.
Sign in to that account and redeem the code
.
Wait seven days
.
Add the member back into the Gold Family Pack.

It is advisable that you buy all Xbox consoles, subscription codes and MS points within the same region.

Please be advised that Xbox consoles, subscription codes and MS points are region coded. Say for example, that if you buy these in the US, there is no assurance that it will work in other countries.

For US and Canada customers, you may call Xbox Customer Service at 1-800-469-9269 at your earliest convenience, and we'll be happy to help you. We are open everyday from 6am to 10pm US Pacific Time.

For international customers, please contact Xbox Customer Service in your local region. (To find the correct Customer Service number for your region first use this link http://support.xbox.com/en-US/pages/change-locale.aspx to select the appropriate country and then use the contact number found under the support menu). You may also choose to call international assistance (direct dial to the US) by dialing 425-635-7180.

If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number < 1147068649 > so we can expedite our service to you.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,
Melissa
Microsoft XBOX Support Services


می دونید منظورشون چیه؟
بیشتر...

فکر می کنم اصلا درست جوابتو نداده (البته اگه دقیقا متن ارور رو فرستاده باشی)
چون گفته ارورتون رو از بین اینا ببینید و راه حلش رو بخونید اون آخرش در مورد پاسخ دادن بشون گفته من پیشنهاد می کنم یه e-mail دیگه بزنی وبگی که ارور من توی این موارد نبود(البته من که داشتم می دیدم ارور رو ندیدیم شاید هم اشتباه کرده باشم و ارور رو داخلش گفته باشه)
البته یه قسمت اشاره کرده که بعضی از کارت ها باید طی 24 ساعت توسط فروشنده فعال بشند ولی این رو تو ارور خودت هم گفته
 
به نظر من هم ارورت خیلی شبیه به همونیه که توی جوابش گفته باید بری پیش فروشنده و ازش بخوای اکانت رو اکتیو کنه و 24 صبر کنی و ازینجور حرفها. میگه بعضی از کدها نیاز دارن که اکتیو بشن و... من جات بودم به پشتیبانیه جایی که ازش خریدم خیلی جدی گیر میدادم که مشکل از شماست و یا درستش کنید یا یکی دیگه بدید. یعنی طوری صحبت کنی که 100% مطمئنی که مشکل از فروشنده ست و مایکروسافت هم تایید کرده و فروشنده باید اکانت رو درست کنه. اگر قبول نکردن این یه تیکه متن رو براش بفرست:
Some prepaid cards must be activated by a retailer. Activation can take up to 24 hours. If the card does not work 24 hours after purchase, please take the card back to the retailer and ask them to activate it.
موفق باشی
 
دوباره ایمیل زدم بهشون.حالا غلط غلوطش بمونه:
Hello Valued Master @};-
My problem is still coming:
When i Input My Redeem code in my console this message will appear :
This code give you Microsoft points.1600 Microsoft points
and I press redeem now and this error will shown:
Can't retrieve information from xbox live.
please try again later.
status code:801613FB

i am very disappointed :(
please help me
please please please please please please help me

منتظر جوابشون هستم
 
سلام
از دیروز تا به حال پشتیبان سایت ایکس باکس 3 تا ایمیل زدن به من که این کدت را باید retailer (فروشنده؟)فعال کنه.به فروشنده گفتم گفت از ارور در خود کنسول عکس بگیر بفرست به من.این کار را کردم اما از دیروز تا به حال هرچی زنگ میزنم به فروشنده جواب نمیده.
جالبه الآن پشتیبان سایت ایکس باکس ایمیل زده که ما دیگه نمیتونیم و نمیشه که از طریق ایمیل شما را راهنمایی کنیم،شما باید به ما تلفن بزنید :d حسابشو بکنید منکه حرف زدن فارسی رو خوب بلد نیستم :d زنگ بزنم به اونا...چه شود.
ولی مورد مهم اینه که تو کنسول میگه که کدت 1600 پوینت داره اما وقتی Redeem now را میزنم پیغام خطا میده!
آقا 25 هزار دادیم دود شد رفت رو هوا.البته بازم پیگیری می کنم

الآن زنگ زدم به فروشنده گفت پیغام خطای شما را فرستادیم به پشتیبان ایکس باکس(فکر کنم همینو گفت)برای پیگیری.ایشون که گفت مشکل حل میشه [-o<
 
آخرین ویرایش:
نوشته شده توسط w.rooney:
سلام
از دیروز تا به حال پشتیبان سایت ایکس باکس 3 تا ایمیل زدن به من که این کدت را باید retailer (فروشنده؟)فعال کنه.به فروشنده گفتم گفت از ارور در خود کنسول عکس بگیر بفرست به من.این کار را کردم اما از دیروز تا به حال هرچی زنگ میزنم به فروشنده جواب نمیده.
جالبه الآن پشتیبان سایت ایکس باکس ایمیل زده که ما دیگه نمیتونیم و نمیشه که از طریق ایمیل شما را راهنمایی کنیم،شما باید به ما تلفن بزنید :d حسابشو بکنید منکه حرف زدن فارسی رو خوب بلد نیستم :d زنگ بزنم به اونا...چه شود.
ولی مورد مهم اینه که تو کنسول میگه که کدت 1600 پوینت داره اما وقتی Redeem now را میزنم پیغام خطا میده!
آقا 25 هزار دادیم دود شد رفت رو هوا.البته بازم پیگیری می کنم

الآن زنگ زدم به فروشنده گفت پیغام خطای شما را فرستادیم به پشتیبان ایکس باکس(فکر کنم همینو گفت)برای پیگیری.ایشون که گفت مشکل حل میشه [-o<
بیشتر...

اصلا این کارته گلده؟؟؟:d
یعنی چی 1600 پوینت داره شاید کدی که بهت داده فروشنده برای پوینت بوده نه گلد کارت!

ویرایش: این پستو جدی نگیر من فکر کردم کارت گلد خریدی!:d
 
نوشته شده توسط phoenixx:
اصلا این کارته گلده؟؟؟:d
یعنی چی 1600 پوینت داره شاید کدی که بهت داده فروشنده برای پوینت بوده نه گلد کارت!

ویرایش: این پستو جدی نگیر من فکر کردم کارت گلد خریدی!:d
بیشتر...

دوست عزیز point که ربطی به اکانت اصلی (Gold) نداره با پوینت مثلا 1600 میشه دو تا بازی مثل NFS یا fifa که آنلاین باید حتما پوینت داشته باشی تا بتونی ثابت بازی کنی (البته دو روز رایگان اجازه بازی بهت میده) یا با پویت میشه گیمر تگ مخصوص گرفت یا از فروشگاه لایو بازی یا فیلم یا موزیک دانلود کنید
ویرایش تو بعد اینکه اینها رو نوشتم دیدم :d
 
سلام.ببخشید یه سوال مبتدیانه دارم اگه کفری نمیشید!!:d
با دانلود یه dlc یا یه بازی مثل bad company 2 vietnam میشه رو همه ی پروفیلها اجراش کرد یا باید برای هر پروفایل جدا بخریم از لایو؟
 
نوشته شده توسط KlayMan-HoBorG:
سلام.ببخشید یه سوال مبتدیانه دارم اگه کفری نمیشید!!:d
با دانلود یه dlc یا یه بازی مثل bad company 2 vietnam میشه رو همه ی پروفیلها اجراش کرد یا باید برای هر پروفایل جدا بخریم از لایو؟
بیشتر...
چرا کفری؟؟;)
اولا bc 2 vietnam هم یک dlc هستش بعدشم بله میشه توی هر پروفایلی که بخواید اجراش کنید.
 

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