سلام
دوستان من امروز که خواستم به لایو وصل بشم دیدم یه پیشنهاد xbox gold trial یک ماهه برام گذاشته منم با چیز پی ان وصل شدم تا فعالش کنم ولی وقتی purchase رو میزنم ارور 80070057 میده و میگه نمی تونه اطلاعات رو از marketplace بگیره حالا باید چکار کنم؟
دوستان من این مشکلو از طریق چت با قسمت support سایت xbox مطرح کردم :
[LTR][LTR]Frances: Hello, thank you for contacting Xbox Customer Support. My name is Frances. Please give me a moment to review your question.
Frances: Hello! Welcome to Xbox Chat! I hope that you're doing well today. I must apologize however... I am unable to view your name and an issue in your survey today. Could you please provide your first name and a description of the issue I can assist you with?
you:
Hello Frances my name is *****
Frances: Nice to meet you *******, how are you today?
you:
thnx
Frances: How can I help you today?
you:
i have just bought a console and a 1 month trial gold membership is provided but when i confirm purchase an error occurs with code 80070057
Frances: That code typically comes up when there is no valid credit card on the account. Was the account created on the console as well?
you:
not yet
you:
how can i create?
Frances: On the console, you will choose to Join Xbox Live. You will need an email to use the Windows Live ID. You can create a free on on our site or use one that you already have if it is not linked to a gamertag.
you:
but i have joined live
Frances: To activate the Free Trial, you will need a valid credit card for verification. Have you added that as of yet?
you:
oh i got it .no not yet
Frances: Once you add that card, you should be able to access the membership. Please be sure not to exit the sign up process or you will need to start over with a new email and information.
you:
ok thanks alot
Frances: Thank you so much for your patience and for chatting with me today! It was a pleasure speaking with you, and I want to make sure you are satisfied with not only my personal service, but Xbox as well... Is there anything else I can assist you with today?
you:
thank you very much for your cooperation .bye
Frances: Anytime, ! You've been great! I hope you have an awesome evening. If you need us again, we're here in chat 24/7. Take care and good luck!
Frances: Thanks for contacting Xbox Customer Support and have a great day[/LTR][/LTR]!
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