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Thank you for writing Xbox Customer Support!
I apologize for the inconvenience and we at email support are willing to help you.
I understand that you have some questions on how to position the Xbox 360 console horizontally and vertically. This is also describes precautions to take when you set up the console.
You can position the Xbox 360 console horizontally, as you would position a VCR or a stereo component, or you can position the Xbox 360 console vertically, as you would position a computer tower.
Position the console vertically
You can position the console to stand vertically on the right side. There are four small rubber pads on the right side of the console. When you position the console vertically, the console rests on these pads. The ring of light and the power button will be near the bottom of the console. If you have a hard disk attached to the console, the hard disk is located on the top of the console.
Important Do not position the console to stand on the left side.
Note: Quadrant one always appears in the upper-left quadrant of the ring of light. When you position the console to stand vertically, the ring of light automatically adjusts so that quadrant one appears in the upper-left quadrant.
Do not use 80-mm discs when you position the console to stand vertically. These small discs are sometimes referred to as "minus discs." These small discs can jam inside the console and can damage the DVD drive.
Position the console horizontally
You can also horizontally position the console. There are four small rubber pads on the bottom of the console. When you horizontally position the console, the console rests on these pads. The ring of light and the power button will be near the right side of the console. If you have the hard disk attached to the console, the hard disk is located on the left side of the console.
Important Do not position the console to stand on the left side.
Note: Quadrant one always appears in the upper-left quadrant of the ring of light. When you position the console to stand horizontally, the ring of light automatically adjusts so that quadrant one appears in the upper-left quadrant.
Placement precautions
Help prevent the console from falling
If the Xbox 360 falls and hits someone, especially a small child, the console could cause serious injury. To reduce the risk of such injuries and to help prevent damage to the Xbox 360 console, use the following guidelines to position the console: The surface where you put the console should be flat and level.
The location should be stable and not likely to tip over. All four rubber feet of the console must remain in contact with the surface on which the console rests. The surface must have enough friction so that the console will not slip or slide off.
If the console is in the vertical position, put the console on a surface that has sufficient space so that the console will not fall off if the console tips over.
Arrange the cables so that people and pets will not accidentally pull on or trip over the cables. When you are not using the console, you may want to disconnect the cables from the front and from the rear of the console to keep the cables away from children and pets.
Important Do not let children play with the cables or the power cord. Do not let the power cord support the weight of the power supply. Do not hang the power supply from either end of the power cord.
Help prevent the Xbox console from overheating
Use the following guidelines to help prevent the console from overheating: Do not block any ventilation openings on the console or on the power supply.
Do not put the console or the power supply on a bed, a sofa, or any other soft surface that may block the ventilation openings. Make sure that the area is well ventilated. Do not put the console or the power supply in a confined space, such as a bookcase, an entertainment center, a rack, or a stereo cabinet. Do not put the console or the power supply near any heat sources, such as registers, radiators, stoves, or amplifiers. Avoid smoke and dust. Do not use the Xbox 360 in smoky or dusty locations. Smoke and dust can damage parts of the Xbox 360 console, especially the DVD drive.
For further assistance, please don't hesitate to write back or call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience, and we will be happy to help you. We are open everyday from 9am to 1am EST/ 6am to 10pm PST.
To expedite service, please provide Service Request Number 1040225358 when you call.
For more information about Xbox consoles and peripherals, please visit
http://www.xbox.com.
Sincerely yours,
Oliver
Xbox Customer Care Team
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