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<blockquote data-quote="ashk@n" data-source="post: 2953339" data-attributes="member: 63990"><p><strong>Blinking Blue Light PS4</strong></p><p></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><strong>[</strong></span></span>[h=1][I[LTR]<span style="color: #ff0000">NFO] Blinking Blue Light PS4 Issues</span>[/h]<span style="color: #ff0000"> <span style="font-family: 'Arial'">[ Edited ]</span></span><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><a href="http://community.us.playstation.com/t5/PlayStation-4-Support/INFO-Blinking-Blue-Light-PS4-Issues/td-p/42154071#"><span style="color: #ff0000">Options</span></a></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">11-16-2013 12:23 PM - edited 11-16-2013 05:45 PM</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Hi,</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Some reports have been coming in from users with PS4 units blinking blue, but not entering the powered on state indicated by a white light as noted in the</span><u><strong><a href="https://support.us.playstation.com/app/answers/detail/a_id/5051/"><span style="color: #ff0000">PS4 Power Indicator Lights Guide</span></a></strong></u></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000"> <img src="https://support.us.playstation.com/euf/assets/KCimages/kbid_5050/1.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Here are some of the symptoms associated with blinking blue lights issue:</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><ul> <li data-xf-list-type="ul"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">blue indicator light blinking</span></span></span></li> <li data-xf-list-type="ul"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">no video/audio output to television</span></span></span></li> <li data-xf-list-type="ul"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">console powering off after blinking blue</span></span></span></li> </ul><p><span style="color: #ff0000"> This blinking light issue could indicate any number of causes including but not limited to:</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><ol> <li data-xf-list-type="ol"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">TV compatibility</span></span></span></span></span></li> <li data-xf-list-type="ol"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Issues with PS4 power supply</span></span></span></span></span></li> <li data-xf-list-type="ol"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Issues with PS4 hard drive</span></span></span></span></span></li> <li data-xf-list-type="ol"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Issues with other PS4 hardware</span></span></span></span></span></li> </ol><p></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000"><u><strong>TV Compatibility Troubleshooting: </strong></u></span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><ol> <li data-xf-list-type="ol"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Some users have indicated that updating the firmware on their televisions has resolved some cases of no audio/video being displayed.</span></span></span></span></span></li> </ol><p></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000"><u><strong>Power Supply Troubleshooting:</strong></u></span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">1) Turn PS4 off completely </span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"> <ul> <li data-xf-list-type="ul"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).</span></span></span></li> </ul><p></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">2) Disconnect PS4 AC power cord from electrical outlet</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><ul> <li data-xf-list-type="ul"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Only disconnect the plug of the AC power cord from the electrical outlet when the power indicator is turned off. If you disconnect it while the power indicator is lit or blinking, data might be lost or corrupted, and the system might be damaged.</span></span></span></li> </ul><p></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">3) Check parts A, E, and F for any conspicuous damage or anomalies </span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><ul> <li data-xf-list-type="ul"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000"><em>You can try using another compatible AC cord (like a power cord from a PS3) to see if that resolves the issue</em></span></span></span></li> </ul><p></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000"><img src="http://manuals.playstation.net/document/imgps4/other_basic_007.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">A) AC IN connector</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">B )HDMI OUT port</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">C )HDMI input port</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">D )HDMI cable</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">E )AC power cord</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">F )To an electric outlet</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000"><u><strong>Hard Drive Troubleshooting </strong></u></span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">1) Turn PS4 off completely</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><ul> <li data-xf-list-type="ul"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).</span></span></span></li> </ul><p><span style="color: #ff0000">2) Disconnect PS4 AC power cord from electrical outlet</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"> <ul> <li data-xf-list-type="ul"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Only disconnect the plug of the AC power cord from the electrical outlet when the power indicator is turned off. If you disconnect it while the power indicator is lit or blinking, data might be lost or corrupted, and the system might be damaged.</span></span></span></li> </ul><p><span style="color: #ff0000">3) After removing the plug for AC power cord from the electrical outlet, detach the other cables from the PS4.</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">4) Slide the HDD bay cover in the direction of the arrow to remove it.</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000"><u><strong><img src="https://support.us.playstation.com/euf/assets/KCimages/kbid_5107/1.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></strong></u></span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">5) Inspect the harddrive to make sure it is properly seated in the HDD bay. A loose hard drive connection can prevent the PS4 from powering on completely. A single screw keeps the assembly in place as shown below.</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000"> <img src="https://support.us.playstation.com/euf/assets/KCimages/kbid_5107/2.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">6) If you suspect possible hard drive damage or would simply like to replace the PS4's hard drive with one of your choosing, please refer to this article for full details</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><a href="https://support.us.playstation.com/app/answers/detail/a_id/5107"><span style="color: #ff0000">https://support.us.playstation.com/app/answers/detail/a_id/5107</span></a></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"> <ul> <li data-xf-list-type="ul"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000"> Users can choose to install a new hard drive so long as it complies with these standards, it is no thicker than 9.5mm, and is larger than 160GB.</span></span></span></li> </ul><p></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000"><u><strong>Software Installation Troubleshooting;</strong></u></span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">1) If your hard drive and power supply appear in good shape, you can try to booting your PS4 into Safe Mode</span><a href="https://support.us.playstation.com/app/answers/detail/a_id/5044"><span style="color: #ff0000">https://support.us.playstation.com/app/answers/detail/a_id/5044</span></a></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><ul> <li data-xf-list-type="ul"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">The following options are available in Safe Mode:</span></span></span></li> </ul><p></p><ol> <li data-xf-list-type="ol"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Restart System - Ends Safe Mode and restarts the PlayStation 4 normally.</span></span></span></li> <li data-xf-list-type="ol"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Change Resolution - Changes the screen resolution to 480p when the PlayStation 4 is restarted.</span></span></span></li> <li data-xf-list-type="ol"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Update System Software - Allows the PlayStation 4 to update the system software via Internet, USB Drive, or Disc.</span></span></span></li> <li data-xf-list-type="ol"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Restore Default Settings - Restores the PlayStation 4 to the default factory settings.</span></span></span></li> <li data-xf-list-type="ol"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Rebuild Database - Scans the drive and creates a new database of all content.This operation may take a long time depending on the type and number of data items.</span></span></span></li> <li data-xf-list-type="ol"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Initialize PS4 - IMPORTANT: All data and settings will be lost by performing this step. Deletes all user data and restores the PS4 to as if it just came out of the box. This option is the same as [Initialize PS4 ] in the (Settings) menu. System software (firmware) is not deleted.</span></span></span></li> <li data-xf-list-type="ol"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Initialize PS4 (Reinstall System Software) - <strong>IMPORTANT</strong>: Deletes all information on the HDD, including the System Software. A message that states a USB storage device containing the System Software must be connected, is displayed. Then you can confirm the selection. (You will need the full system update installer from </span><a href="http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm"><span style="color: #ff0000">http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm</span></a><span style="color: #ff0000"> with this option)</span></span></span></li> </ol><p></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000"><u><strong>For additional service/replacement options please try contacting support: </strong></u></span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><a href="https://support.us.playstation.com/app/contact_options"><span style="color: #ff0000">https://support.us.playstation.com/app/contact_options</span></a></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Due to the volume of contacts, we would suggest trying Live Chat rather than the phone line as the wait times will be shorter.</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000"><u><strong>If you would like to assist us by submitting information, please share the following:</strong></u></span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><ul> <li data-xf-list-type="ul"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Issue Symptoms:</span></span></span></li> <li data-xf-list-type="ul"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">TV Brand and Model:</span></span></span></li> <li data-xf-list-type="ul"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Retailer PS4 was purchased from:</span></span></span></li> <li data-xf-list-type="ul"><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Troubleshooting steps you have tried:</span></span></span></li> </ul><p></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">We appreciate your patience while we investigate.</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">Thanks,</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">U--J</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"><span style="color: #ff0000">PlayStation Moderation and Support Guy @ www.playstationsupportforum.com</span></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p><span style="color: #FFFFFF"><span style="font-family: 'Arial'"></span></span></p><p>[/LTR]</p></blockquote><p></p>
[QUOTE="ashk@n, post: 2953339, member: 63990"] [b]Blinking Blue Light PS4[/b] [COLOR=#FFFFFF][FONT=Arial][B][[/B][/FONT][/COLOR][FONT=Arial][/FONT][h=1][I[LTR][COLOR=#ff0000]NFO] Blinking Blue Light PS4 Issues[/COLOR][/h][COLOR=#ff0000][FONT=Arial] [/FONT][FONT=Arial][ Edited ][/FONT][/COLOR][COLOR=#FFFFFF][FONT=Arial][URL="http://community.us.playstation.com/t5/PlayStation-4-Support/INFO-Blinking-Blue-Light-PS4-Issues/td-p/42154071#"][COLOR=#ff0000]Options[/COLOR][/URL] [/FONT][/COLOR] [COLOR=#FFFFFF][FONT=Arial][COLOR=#ff0000]11-16-2013 12:23 PM - edited 11-16-2013 05:45 PM[/COLOR][/FONT][/COLOR] [COLOR=#FFFFFF][FONT=Arial][COLOR=#ff0000]Hi,[/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000]Some reports have been coming in from users with PS4 units blinking blue, but not entering the powered on state indicated by a white light as noted in the[/COLOR][U][B][URL="https://support.us.playstation.com/app/answers/detail/a_id/5051/"][COLOR=#ff0000]PS4 Power Indicator Lights Guide[/COLOR][/URL][/B][/U] [COLOR=#ff0000] [IMG]https://support.us.playstation.com/euf/assets/KCimages/kbid_5050/1.jpg[/IMG][/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000]Here are some of the symptoms associated with blinking blue lights issue:[/COLOR] [LIST] [*][COLOR=#ff0000]blue indicator light blinking[/COLOR] [*][COLOR=#ff0000]no video/audio output to television[/COLOR] [*][COLOR=#ff0000]console powering off after blinking blue[/COLOR] [/LIST] [COLOR=#ff0000] This blinking light issue could indicate any number of causes including but not limited to:[/COLOR] [LIST=1] [*][COLOR=#ff0000]TV compatibility[/COLOR] [*][COLOR=#ff0000]Issues with PS4 power supply[/COLOR] [*][COLOR=#ff0000]Issues with PS4 hard drive[/COLOR] [*][COLOR=#ff0000]Issues with other PS4 hardware[/COLOR] [/LIST] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000][U][B]TV Compatibility Troubleshooting: [/B][/U][/COLOR] [LIST=1] [*][COLOR=#ff0000]Some users have indicated that updating the firmware on their televisions has resolved some cases of no audio/video being displayed.[/COLOR] [/LIST] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000][U][B]Power Supply Troubleshooting:[/B][/U][/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000]1) Turn PS4 off completely [/COLOR] [LIST] [*][COLOR=#ff0000]Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).[/COLOR] [/LIST] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000]2) Disconnect PS4 AC power cord from electrical outlet[/COLOR] [LIST] [*][COLOR=#ff0000]Only disconnect the plug of the AC power cord from the electrical outlet when the power indicator is turned off. If you disconnect it while the power indicator is lit or blinking, data might be lost or corrupted, and the system might be damaged.[/COLOR] [/LIST] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000]3) Check parts A, E, and F for any conspicuous damage or anomalies [/COLOR] [LIST] [*][COLOR=#ff0000][I]You can try using another compatible AC cord (like a power cord from a PS3) to see if that resolves the issue[/I][/COLOR] [/LIST] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000][IMG]http://manuals.playstation.net/document/imgps4/other_basic_007.jpg[/IMG][/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000]A) AC IN connector[/COLOR] [COLOR=#ff0000]B )HDMI OUT port[/COLOR] [COLOR=#ff0000]C )HDMI input port[/COLOR] [COLOR=#ff0000]D )HDMI cable[/COLOR] [COLOR=#ff0000]E )AC power cord[/COLOR] [COLOR=#ff0000]F )To an electric outlet[/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000][U][B]Hard Drive Troubleshooting [/B][/U][/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000]1) Turn PS4 off completely[/COLOR] [LIST] [*][COLOR=#ff0000]Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).[/COLOR] [/LIST] [COLOR=#ff0000]2) Disconnect PS4 AC power cord from electrical outlet[/COLOR] [LIST] [*][COLOR=#ff0000]Only disconnect the plug of the AC power cord from the electrical outlet when the power indicator is turned off. If you disconnect it while the power indicator is lit or blinking, data might be lost or corrupted, and the system might be damaged.[/COLOR] [/LIST] [COLOR=#ff0000]3) After removing the plug for AC power cord from the electrical outlet, detach the other cables from the PS4.[/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000]4) Slide the HDD bay cover in the direction of the arrow to remove it.[/COLOR] [COLOR=#ff0000][U][B][IMG]https://support.us.playstation.com/euf/assets/KCimages/kbid_5107/1.jpg[/IMG][/B][/U][/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000]5) Inspect the harddrive to make sure it is properly seated in the HDD bay. A loose hard drive connection can prevent the PS4 from powering on completely. A single screw keeps the assembly in place as shown below.[/COLOR] [COLOR=#ff0000] [IMG]https://support.us.playstation.com/euf/assets/KCimages/kbid_5107/2.jpg[/IMG][/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000]6) If you suspect possible hard drive damage or would simply like to replace the PS4's hard drive with one of your choosing, please refer to this article for full details[/COLOR] [URL="https://support.us.playstation.com/app/answers/detail/a_id/5107"][COLOR=#ff0000]https://support.us.playstation.com/app/answers/detail/a_id/5107[/COLOR][/URL] [LIST] [*][COLOR=#ff0000] Users can choose to install a new hard drive so long as it complies with these standards, it is no thicker than 9.5mm, and is larger than 160GB.[/COLOR] [/LIST] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000][U][B]Software Installation Troubleshooting;[/B][/U][/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000]1) If your hard drive and power supply appear in good shape, you can try to booting your PS4 into Safe Mode[/COLOR][URL="https://support.us.playstation.com/app/answers/detail/a_id/5044"][COLOR=#ff0000]https://support.us.playstation.com/app/answers/detail/a_id/5044[/COLOR][/URL] [LIST] [*][COLOR=#ff0000]The following options are available in Safe Mode:[/COLOR] [/LIST] [LIST=1] [*][COLOR=#ff0000]Restart System - Ends Safe Mode and restarts the PlayStation 4 normally.[/COLOR] [*][COLOR=#ff0000]Change Resolution - Changes the screen resolution to 480p when the PlayStation 4 is restarted.[/COLOR] [*][COLOR=#ff0000]Update System Software - Allows the PlayStation 4 to update the system software via Internet, USB Drive, or Disc.[/COLOR] [*][COLOR=#ff0000]Restore Default Settings - Restores the PlayStation 4 to the default factory settings.[/COLOR] [*][COLOR=#ff0000]Rebuild Database - Scans the drive and creates a new database of all content.This operation may take a long time depending on the type and number of data items.[/COLOR] [*][COLOR=#ff0000]Initialize PS4 - IMPORTANT: All data and settings will be lost by performing this step. Deletes all user data and restores the PS4 to as if it just came out of the box. This option is the same as [Initialize PS4 ] in the (Settings) menu. System software (firmware) is not deleted.[/COLOR] [*][COLOR=#ff0000]Initialize PS4 (Reinstall System Software) - [B]IMPORTANT[/B]: Deletes all information on the HDD, including the System Software. A message that states a USB storage device containing the System Software must be connected, is displayed. Then you can confirm the selection. (You will need the full system update installer from [/COLOR][URL="http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm"][COLOR=#ff0000]http://us.playstation.com/support/systemupdates/ps4/pc_update/index.htm[/COLOR][/URL][COLOR=#ff0000] with this option)[/COLOR] [/LIST] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000][U][B]For additional service/replacement options please try contacting support: [/B][/U][/COLOR] [URL="https://support.us.playstation.com/app/contact_options"][COLOR=#ff0000]https://support.us.playstation.com/app/contact_options[/COLOR][/URL] [COLOR=#ff0000]Due to the volume of contacts, we would suggest trying Live Chat rather than the phone line as the wait times will be shorter.[/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000][U][B]If you would like to assist us by submitting information, please share the following:[/B][/U][/COLOR] [LIST] [*][COLOR=#ff0000]Issue Symptoms:[/COLOR] [*][COLOR=#ff0000]TV Brand and Model:[/COLOR] [*][COLOR=#ff0000]Retailer PS4 was purchased from:[/COLOR] [*][COLOR=#ff0000]Troubleshooting steps you have tried:[/COLOR] [/LIST] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000]We appreciate your patience while we investigate.[/COLOR] [COLOR=#ff0000] [/COLOR] [COLOR=#ff0000]Thanks,[/COLOR] [COLOR=#ff0000]U--J[/COLOR] [COLOR=#ff0000]PlayStation Moderation and Support Guy @ www.playstationsupportforum.com[/COLOR] [/FONT][/COLOR] [/LTR] [/QUOTE]
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